One Professional Cold Caller, with a 7 line dialer in XenCall can make on average 400-600 calls per day, depending on the answer rate. That comes out to about 8,000 calls per month.
Yes, all calls are recorded. REI’s Quality Control Manager will listen to all recordings, transcribe the information into your CRM and uploaded all recordings.
Yes, of course, if at any time you decide to put your service on hold for 1-2 months and try out Pay by Call, then we can definitely do that. If you’re making more than 2,000 calls per month, it makes sense to use the monthly Professional Cold Caller option.
Your VA will be hire, trained, and managed by REI. You will speak directly to the account manager who will provide you with a daily performance report. The account manager will send the report using WhatsApp. If at any point you are not satisfied with your current VA, they will be replaced immediately. At REI CC if our VA’s do not provide leads more than 3 days in a row, they will be replaced.
Yes, you must have an ability to pull a target list from PropStream, Batchleads or from any platform that you would like to use. We recommend using PropStream to pull your list. Once your list is pulled, you must skip trace the list. We recommend www.skipbetter.com $0.10 cents per valid phone number.
For Pay by Call, you would only need to send us the skipped traced list and we’ll use our in house dialer account (XenCall) to go through it.
Yes, you will pay $1,000 one time. If in the future you would like to upgrade to the next level package, you will not be charged. At any time if you need to cancel your membership consider putting your membership on pause. If you cancel the membership once, you return you will pay the set-up fee again.
At REI CC, we recommend 5,000 contacts to ensure our VA’s have enough calls to make each day. If you provide a list of 5,000, our VA’s will stay busy for about two weeks before asking for a new list.
REI CC charges .59/contact and we will call your list twice. Once in the morning and another time in the evening.
Our VA’s will call your list 3 to 4 times during a two-week period with a list of 5,000 contacts. We will exclude duplicate phone numbers. Each day our VA’s will call over 1,200 calls a day using our dialer. Our goal is to connect with as many clients as we can each day. You will be billed each month based on the plan you have selected and no charged based on the number of connections made.